At Founder’s Den, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process.
You may return any product within 7 days of receiving it for a full 100% refund. No questions asked.
How to Initiate a Return
- Contact Us: Reach out to our customer service team within 7 days of receiving your product
- Return the Product: Send the product back to our address
- Product Condition: Items must be:
- Unused and in original condition
- In original packaging if possible
Refund Process
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days
- Refunds will be issued to your original payment method
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Founder’s Den is not responsible for items lost or damaged during return shipping
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate or sanitary products
- Products marked as “Final Sale” or “Non-Returnable”
- Items damaged due to misuse or negligence
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please:
- Return your original item for a refund
- Place a new order for the desired item
Contact Us
If you have any questions about our Refund and Return Policy, please contact us.